How long does it take for my order to mail out?
We mail our orders in batches. Do check the banner on our front page for the exact mailing date.
Do you ship internationally?
(Please take note that we are currently not shipping to countries that are not accepting postal mails due to COVID border closures.)
All orders to USA, Canada, Australia, New Zealand, Poland and Malaysia are shipped via EPACKETS (ePAC).
Orders to the rest of the world are shipped via International Tracked Airmail.
Both shipping methods provide online tracking updates. An email notification with the tracking number/link will be sent to you upon fulfilment of your order.
When will I receive my order?
With the ongoing COVID-19 situation, many postal operators have announced service delays. In addition, postal delivery may be delayed due to:
- Increment Mails for Festive Posting
- Tighter Customs Security at some countries
- Adverse weather conditions, particularly in USA, Canada and Europe
- In a situation of mail backlots, transit time may take up to 1 month or even longer than usual
Estimate Delivery for International Orders: Between 3 and 12 weeks after shipment
(EPACKETS & Tracked Airmail requires an additional 2 days as it is a recorded delivery service)
Estimate Delivery for Local (Singapore) Orders:
Basic Package (Untracked): Between 3 - 5 working days
Tracked Package (SmartPac/JT Express/Speedpost): Up to 5 days
My order tracking info showed that the package is delivered but I didn't receive them?
Please contact your local post office to check if your package is being held there. They will be the best to help you in locating your package as they are usually able to look up the GPS location of your package.
You may also try asking your neighbours to see if your package was misdelivered to them. (Yes, we do have this happened to our customers!)
We seek your understanding that once the packages are shipped out of our hands, we do not have any control on the shipping tracking and timing.
My package is bounced back to you. What should I do?
An email will be send to you if we receive any bounced packages. You may choose to have it shipped to you again after payment of reshipment fee or you may choose for a refund of the items excluding the original shipping fee.